Here's a handy infographic to help you navigate the minefield that is choosing the right commercial ice machines in 3 easy steps. If you find this visual guide helpful, download it here - 3 Easy Steps to Choose a Commercial Ice Machine & Other Top Tips.
We've also included a few commercial ice makers and flakers questions that we are commonly asked. If we haven't answered your question here, please give the team a call and they'll be happy to help.


While this infographic gives a basic, quick 3 step guide to choosing an ice machine, our guide on buying the best commercial ice machines in the uk for your business type, breaks down all of the in-depth details and areas that need to be considered.
Ice is more than just cubes of solidified water. With so many possible uses and variables, there are a lot of considerations that go into finding the right commercial ice machine. What are you using the ice for? What shape ice do you need? What size of ice do you need? How much ice do you need? These are just the basics! Here we introduce the first key steps for choosing the best ice machine for your business and some common questions that many customers ask.
Commonly Asked Questions About Ice & Commercial Ice Machines
Q. How long does it take for an ice machine to start making ice?
A. The amount of time till first ice production is dependent on a number of factors including the size of the ice machine, the type of unit and the brand. A rough approximation could be anywhere from 20+ minutes. This gives the equipment enough time to pull down to temperature and for the continuous flow of water to build up the layers of ice.
Q. Can I adjust the size of ice my ice maker makes?
A. Some professional ice makers do allow for the size of ice to be adjusted. Some models of ice machine from Hoshizaki have interchangeable plates that can be fitted to create different size or shape ice, all from the same piece of equipment. Other manufacturers such as Blizzard and Ice-O-Matic, don't change the actual size of the cube, but the thickness. The specific process to change the size of ice will depend on the manufacturer and the machine. Typically, thickness will be adjusted by altering the length of the freeze cycle - the longer the cycle, the larger or thicker the cube and vice versa. This means that you can produce a greater volume of thinner ice in the same amount of time as it takes to produce less ice or a smaller quantity of thicker square ice.
Q. How does a restaurant or bar ice machine know when to stop making ice?
A. Bar ice machines have an automatic shut off feature in the storage bin so that when ice fills the bin and reaches a certain level, ice output and production will stop. As ice levels drop, throughout service in pubs and bars, the machine will resume making ice. This function ensures that ice bins never overflow.
Q. Why doesn't my ice always break up into individual cubes?
A. Some bar ice makers create individual cubes and so separation isn't an issue, however others produce a pre-defined sheet or slab of ice. As sheets of ice are harvested and fall into the ice bin, they will generally break apart into separate cubes. This sometimes doesn't happen and ice remains frozen together in a block. This can be issue when thicker cubes are made using a longer freezing cycle and also if the ice bin is relatively full, meaning that ice don't have as far to drop. You can break up any clumps of ice by simply giving it a few carefully placed blows with your ice scoop.
Q. How much ice should I put in a drink?
A. This depends on the drink and the type of business serving. A standard soft drink will use between 0.12 and 0.2kg per drink. This could be a half pint of soft drink in a pub with 4-5 ice cubes or a large drink in a fast food restaurant where the cup is filled with ice.
Q. How much ice does a food display use?
A. The size of the display deck and the desired depth of the bed of ice will determine how much flaked ice is required however as a general rule 1.5 - 2kg of flaked ice is recommended per 1kg of fish. Ice can be loaded directly onto display decks or alternatively can be placed in multiple plastic trays which are then placed on the deck. This makes replenishing of ice as it melts and cleaning at the end of the day easier.
Q. How cold should food be when displayed on ice?
A. Most foods should be displayed at 5°C or lower. Meats, fresh fish and seafood should ideally be between -2°C and +2°C. This is prevent the growth of bacteria resulting in the food being unsafe to eat. Read more about the food danger zone and safe storage and display temperatures.
Q. How long should ice stay solid?
A. The type of ice and how the ice is made will dictate how long it stays solid for. Different sizes and shapes of ice will have different melting rates. The length of time that ice remains solid will also rely on what it is used for (display, drinks or medical uses) and the ambient temperatures of the surrounding environment.
Q. Can ice cause food poisoning?
A. Yes. Ice is made up of water that can contain bacteria and germs, which will be dormant when ice is frozen however can contaminate food and drink as it melts. Ice machine cleaning and santitisation must be carried out regularly and correctly, not only to limit bacteria but also prevent any mould from a dirty ice machine from contaminating ice.
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