Opening Times: Mon - Fri 9.00am to 5.00pm

 

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The Uk's premier commercial refrigeration
& catering equipment specialist

We are closed from Wednesday 23rd December to Monday 4th December. Cut-offs for free next day deliveries are Tuesday 22nd December.

Ordering FAQs

Quick Links

How Do I Make Payment?

You can order securely online or by phone. We accept all major credit cards and payment is made through our secure e-payments site, SagePay. We also accept cheque payments and Bank Transfers. You can order online 24 hours a day 7 days a week.

Are My Credit Card Details Secured?

We use the latest encryption methods and provide physical security for our data servers to gather your personal information such as your address and phone numbers. Your credit card details are only entered on our payment partners highly secure servers direct from SagePay. To learn more click here.

Most experts agree that credit card transactions over the Internet are the safest of all common credit card purchases. The National Credit Information Network confirms that most Internet fraud involves people presenting merchants with stolen cards, not people stealing credit card information from the Internet.

Internet commerce is fast becoming the preferred method of shopping for quality, variety and price. The SSL Protocol used by FridgeFreezerDirect assures that your shopping experience is secure and confidential.

We Care for Your Security

We understand that you're concerned about the security and privacy of your online transactions. This is why we use Comodo to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

"How do you secure my payment information?"

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

What is SSL?

Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real organization?"

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a High Assurance SSL Certificate, confirms two essential factors:

  • That you have a secure SSL (encrypted) link with this website
  • That this website represents a real organization

To find out more about SSL or Comodo, please visit Instant SSL.

What If I Do Not Want To Put My Card Details In Online?

If you feel you do not want to input your card details online you can still proceed with your order but you must select the cheque option. Your order will still be processed on our system and you have the option of sending us a cheque or request one of our sales staff to call you for your payment details.

Can I Place My Order By Phone?

You can call our sales team direct on local rate 0845 6800695 with your order during the hours of Monday - Friday 8.30am - 5.00pm. We have 10 lines so someone will always be available to take your call during these hours.

What is FridgeFreezerDirect's Policy On Privacy?

We will add your address to our mailing list for news, updates and promotions when you place an order with us. We collect personal data primarily to provide you with efficient customer service. We do not give out email address details to any third parties.Read Our Full Privacy Policy

When Will My Order Be Delivered?

Most orders are dispatched from stock with a lead time of 3 days. Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 10am. We cannot offer next day deliveries for orders placed over the weekend or bank holidays. You can specify a delivery date to suit during the checkout process. See Full Delivery Details

How Much Do You Charge For Delivery?

We offer free delivery on all orders over £50 + VAT to mainland U.K. A delivery surcharge will also apply to some areas in Northern Scotland, Northern & Southern Ireland, Channel Islands, Isle of Man and Isle of Wight. For deliveries into Europe please call one of our sales advisors.See Full Delivery Details

What If My Order Is Not In Stock?

In the unlikely event that the product you have chosen is not in stock we will contact you immediately. You will then be offered the choice of cancelling your order for a full refund or waiting until the product has come back in stock, our sales advisors will be able to advise when this would be.

What If Any Of The Products Arrive Damaged?

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.1% (actual percentage) in claims initiated by customers. Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0845 6800695 or email: sales@fridgefreezerdirect.co.uk

Any damaged goods MUST be signed as damaged on the delivery note. We will then make further arrangements with you to replace the damaged goods at the earliest possible date.

What Is Your Returns & Cancellation Policy?

To return a product you must contact us within 24 hours of receiving the item. We advise that you fully check the condition of the item before signing for it, as signing for the item confirms that you accept the unit in it condition. The item must be unused (unless damage or fault is only found through use)and in all original packaging. Depending on the condition of the unit, whether it is used or not, and if it has missing packaging, there will be a restocking fee. This fee can be as much as 50% of the cost of the unit.

If goods have not been dispatched we will refund you the full invoice amount within 3 - 5 working days.

If you have taken delivery for your goods we will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company) prices will vary depending on location. The cost for collection of the unit will vary based on size weight and your location, and may be as much as £100.

Who Do I Contact If I Have A Query About My Online Order Or Delivery?

You can contact one of our customer service team on local rate 0845 6800695 or you can e-mail us at sales@fridgefreezerdirect.co.uk

Click To Read Our Full Terms & Conditions