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The Uk's premier commercial refrigeration
& catering equipment specialist

We are closed from Wednesday 23rd December to Monday 4th December. Cut-offs for free next day deliveries are Tuesday 22nd December.

Warranties

At Fridge Freezer Direct we want our customers to have as many options as possible when it comes to our product warranties. With such a widerange of catering equipment and commercial refrigeration on offer, the choices are endless. Some of our products come with a 12 months parts only warranty, some with a 24 month parts only warranty with an option to add labour and some products such as our premier brands like True Refrigeration and Vestfrost include a full 3 or 5 year Parts & Labour warranty absolutely free of charge!

In the event of a warranty call out, we reserve the right to hold a deposit until the fault or error has been diagnosed. On receipt of the engineer’s report being recieved by us, all of the deposit will be returned unless it is found to be a non-warranty issue in which case the remaining balance after charges will be returned.

*Wear and tear components such as bulbs, blinds, seals, handles, hinges are not covered under any warranty due to the high use these parts are subjected to.*

External damage of components such as glass can only be replaced if damaged on delivery. Any claims after 24 hours of delivery will not be covered.

Definitions Of Warranties:

Parts Only Warranty (No Labour)

A “parts only” warranty covers any removable or mechanical part/s of your product which are within the term of the warranty period. Should any part/s of the product malfunction and be deemed unfit for use by an engineer, we will arrange for the part or parts in question to be sent to the original delivery address of the product, free of charge, however it is essential that the diagnosis and subsequent replacement and repair of the product is carried by a qualified engineer. We can arrange for a trustworthy and competent engineer to visit you’re premises however, any costs incurred by an engineers visit, diagnosis and replacement of malfunctioning parts will be payable by the customer. In some cases it will be necessary to send the malfunctioning part/s back to the manufacturer or distributor. A parts only warranty does not covers factors out of control of the manufacturer or distributor i.e. poor installation, mis-use and so on.

Parts & Labour or Full Warranty

A “Parts & Labour” or “Full” warranty covers any removable or mechanical part/s or your product whilst within the term of the warranty period AND any engineers charges incurred through site visit, diagnosis and replacement of malfunctioning parts. Should any part/s of the product malfunction and be deemed unfit for use by an engineer, we will arrange for the part/s in question to be sent to the original delivery address of the product free of charge and an engineer will be supplied to replace the part/s in question, also free of charge. a full warranty guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the customer. A full warranty does not covers factors out ofcontrol of the manufacturer or distributor i.e. poor installation, miss-use, natural wear and tear etc.

Back to Base Warranty

A “back to base” warranty is often used on smaller pieces of equipment that can be harder to diagnose and repair on site. Should the product malfunction whilst within the term of the warranty period, the product will be collected from the original delivery address, taken back to base andtested. If the product is deemed to be covered under the warranty and not subject to miss-use the product will generally be replaced and deliveredback to the original delivery address.

Fridge Freezer Direct is rated 4.72 stars by Reviews.co.uk based on 827 merchant reviews

4.72 / 5 Rating
827 Reviews
Helpful staff
The product was delivered undamaged and on time.
They sold the product at a good price and delivered it within 2 working days of the order.