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Responding to Customer Comments and Feedback

Responding to Customer Comments and Feedback

Every restaurant is advised to hold a method of communication between the management and the customers. This can be a major part of your arsenal when perfecting your business is your main goal. Customers will often wish to comment, both with positive reinforcement and negative criticism. Of course the praise for the food and service which your guests have received is preferable but even though it’s a nice boost to morale it can also be used as a bench mark for what elements in the restaurant are working well. The negative comments will obviously be a little harder to hear as you are naturally fiercely protective over your restaurant however it is this feedback which will offer the most insight into how your business can progress and become flawless in the future.

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