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Home :: Terms & Conditions

Terms & Conditions

Terms and Conditions

Dispatch Policy
When Your Order Arrives
Damaged Faulty Goods
Cancellations and Returns
Booking Trades People
Prices and Tax
Product Guarantee
Confidentiality
Indemnity
Jurisdiction
Consumer Rights
Company Information

When purchasing from the FridgeFreezerDirect.co.uk website you are agreeing to the following terms and conditions:

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 3-5 working days of placing your order. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then call you to confirm that this date is possible, or to arrange an alternate date that is convenient to you.

We offer free delivery on all orders over £50 + VAT to mainland U.K.

A delivery surcharge will also apply to some areas in Northern Scotland, Northen & Southen Ireland, Channel Islands, Isle of Man and Isle of Wight. For deliverys into Europe please call one of our sales advisors. See Delivery Surcharges.

Most orders are dispatched from stock with a lead time of 3 days. Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 10am. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.

All deliveries are made to kerbside at the nearest access point to the delivery address for the delivery vehicle. The driver may require help unloading the products. As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the couriers discretion.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there you will be liable for the re-delivery charge of £60.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery. Goods refused on delivery that are found to be undamaged on return to us will incur a return delivery charge of £60. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

In the event that you are not available to provide a signature on the pre-arranged date, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location.

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order.

Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the pallet and count each item to make sure everything ordered has been received.

Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and are not allowed to enter your home.

DO NOT let the driver leave until you have verified the product received is in good condition and that all appliances have been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted we are unable to process with any replacement products.

Damaged Faulty Goods

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.1% (actual percentage) in claims initiated by customers. Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0845 68 00 69 5 or email: sales@fridgefreezerdirect.co.uk

damaged goods MUST be signed as damaged on the delivery note, We will then make further arrangements with you to replace the damaged goods.

Cancellations and Returns

(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, upto 7 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

If goods have not been dispatched we will refund you the full invoice amount within 5 working days.

If you have taken delivery for your goods we will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company) prices will vary depending on location. The standard cost for a collection in mainland UK is £60 but if the order had a delivery surcharge then this will also apply.

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 28 days of cancellation.

To cancel your order you must inform us either in writing, by fax (01455 250434) or by email: sales@fridgefreezerdirect.co.uk

Booking Trades People

Taking into consideration the many variables in deliveries, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement delivery for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

Prices and Tax

The price shown for the goods excludes VAT. This will be added as you go through the checkout and before you make your purchase. We reserve the right to changes prices, descriptions, modify or substitute products without notice. All goods on the website and any associated advertisements are invitations to treat only and are not offers.

Website prices may not be the same as any store prices or offer prices. Any orders received, represents an offer to buy goods by you, this is not a binding contract until acceptance of the order and we have dispatched goods. This means that any price, description or any other information about the product is incorrect Empire Drinks & Refrigeration Ltd t/a Fridge Freezer Direct , shall not be obliged to sell you the product.

Product Guarantee

Product guarantee will depend on on each individual item. Please see specific item for warranty details etc.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.

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